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Prescription (RX) Policy

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Prescription Requirements

JSpecs Opticians requires a valid prescription for all prescription eyewear orders. Customers are responsible for providing accurate and complete prescription information at the time of purchase.

Prescriptions must include:

  • Doctor’s name and office information

  • Patient name

  • Prescription issue and/or expiration date

  • Sphere, cylinder, axis and add power (if applicable)

  • Prism information (if applicable)

Certain prescriptions and lens types may require additional measurements including pupillary distance (PD), segment heights or fitting measurements.

 

Prescription Verification

JSpecs Opticians reserves the right to verify prescription information with the prescribing doctor before processing any order. Orders may be delayed if:

  • Prescription information is incomplete

  • Prescription details are illegible

  • Required measurements are missing

  • Verification with the prescribing provider is necessary

For patient safety and optical accuracy, JSpecs Opticians may decline orders that cannot be reasonably verified.

 

Prescription Expiration

Customers are responsible for ensuring their prescription is current and valid prior to ordering. Expired prescriptions may not be accepted.

JSpecs Opticians reserves the right to refuse fulfillment of expired prescriptions or prescriptions that do not meet applicable regulations or standards.

 

Pupillary Distance (PD) Measurements

Customers submitting their own PD measurements acknowledge that inaccurate measurements may affect visual performance, comfort and lens accuracy.

JSpecs Opticians is not responsible for issues resulting from self-measured or incorrectly submitted PD information.

 

Lens Accuracy & Industry Standards

All prescription lenses are manufactured within accepted ANSI optical tolerance standards. Minor tolerances may exist within industry-approved manufacturing guidelines.

Certain prescriptions, lens materials and frame selections may result in:

  • Peripheral distortion

  • Thickness variations

  • Cosmetic asymmetry

  • Reduced edge clarity

  • Adaptation periods

Progressive and multifocal lenses may require an adjustment period as the wearer adapts to new viewing zones and lens designs.

 

Customer Responsibility

Customers are responsible for reviewing and confirming:

  • Prescription information

  • Frame selection

  • Lens options

  • Shipping information

  • Measurements submitted at checkout

Orders placed with incorrect prescription information or customer-submitted measurement errors may not qualify for refunds or remakes.

 

Warranty & Remake Policy

 

 

Manufacturer Defect Warranty

JSpecs Opticians proudly carries products from independent eyewear manufacturers and suppliers. Most new frames and lenses include a limited manufacturer defect warranty.

Manufacturer warranties generally cover:

  • Material defects

  • Hinge failures

  • Coating defects

  • Manufacturing flaws under normal use

Warranty coverage periods may vary by manufacturer and product.

 

Warranty Exclusions

The following are generally not covered under warranty:

  • Scratched lenses from normal wear

  • Accidental damage

  • Crushed or bent frames

  • Heat damage

  • Improper cleaning or chemical exposure

  • Pet damage

  • Misuse or neglect

  • Loss or theft

  • Unauthorized repairs or adjustments

Normal wear and cosmetic aging are not considered manufacturer defects.

 

Lens Remake & Non-Adaptation Policy

Customer satisfaction is important to us. Prescription adaptation concerns must be reported within 14 days of delivery or dispensing.

If a verified prescription-related issue exists, JSpecs Opticians may offer:

  • A one-time lens remake

  • Prescription verification with prescribing doctor

  • Lens design adjustments when appropriate

Non-adaptation remakes are handled on a case-by-case basis and may require confirmation that the prescription is accurate and current.

The following situations may not qualify for complimentary remakes:

  • Prescription changes issued after order completion

  • Style or cosmetic preference changes

  • Customer-selected material limitations

  • Customer-submitted measurement errors

  • Frame changes after lenses have been fabricated

 

Prescription Rechecks

If visual concerns occur, customers may be asked to return to their eye care provider for a prescription recheck prior to warranty or remake approval.

JSpecs Opticians reserves the right to inspect returned eyewear before determining warranty eligibility.

 

Final Sale & Custom Orders

Due to the custom nature of prescription eyewear, prescription lens orders are generally considered final sale once production has begun.

Custom lens designs, specialty coatings and special-order products may be non-refundable.

 

Customer-Owned / NOS / Vintage / Refurbished Frame Policy & Waiver

 

Customer-Owned Frames

JSpecs Opticians is happy to work with select customer-owned frames when possible. However, customers acknowledge that previously worn, vintage, discontinued, NOS (new old stock) or refurbished frames may carry increased risk during the lens installation and adjustment process.

Older acetate, plastic and metal materials may become brittle or weakened over time, even if no visible defects are present.

 

No Guarantee Against Breakage

While every reasonable precaution is taken during handling and fabrication, JSpecs Opticians cannot guarantee against breakage, stress fractures, finish damage or component failure when working with:

  • Customer-owned frames

  • Vintage frames

  • NOS frames

  • Discontinued frames

  • Refurbished frames

  • Previously adjusted or repaired frames

By proceeding with lens installation, the customer acknowledges and accepts these risks.

 

Limited Warranty on Customer-Owned Frames

JSpecs Opticians does not provide warranty coverage on customer-owned, vintage, NOS or refurbished frames unless otherwise stated in writing.

Warranty coverage applies only to newly fabricated prescription lenses and only within applicable manufacturer limitations.

 

Frame Suitability & Prescription Limitations

Certain prescriptions, lens materials and frame designs may not be compatible. JSpecs Opticians reserves the right to decline work on frames deemed unsuitable for:

  • High prescriptions

  • Drill mount applications

  • Rimless conversions

  • High-wrap designs

  • Structural instability

  • Unsafe mounting conditions

Recommendations may be made for alternative frame selections to improve safety, durability and optical performance.

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