Shipping, Returns & Exchanges Policy

Effective Date: May 24, 2026

Thank you for shopping with JSpecs Opticians. At JSPECS INC, we strive to provide quality eyewear products and exceptional customer service. Because many optical products are customized, our shipping, return, remake, and refund policies may vary depending on the specific product and circumstances.

Customer satisfaction is important to us, and we review many situations on a case-by-case basis whenever reasonably possible.

1. Shipping Locations

We currently ship within the United States only.

This includes:

Continental United States
Alaska
Hawaii
APO/FPO military addresses when available through carrier services

Customers interested in international shipping should contact us before placing an order to determine whether accommodations may be available.

2. Shipping Methods & Delivery Options

We primarily ship using:

USPS
UPS
FedEx

Under certain circumstances, JSpecs Opticians may personally deliver products when appropriate.

Standard Shipping Options

Typical standard shipping methods include:

USPS Ground Advantage
UPS Ground

Expedited & Overnight Shipping

Expedited or overnight shipping may be available under special circumstances and subject to additional charges.

Please contact us prior to placing your order if expedited shipping is needed.

3. Shipping Costs

Shipping rates are calculated at checkout.

Typical standard shipping rates include:

USPS Ground Advantage: $5.95 per order
UPS Ground: $8.95 per order

Free Shipping

We offer free standard shipping on qualifying orders over $249 before taxes and applicable fees.

Free shipping promotions may be modified or discontinued at any time.

4. Order Processing Times

Non-Prescription Products

Most non-prescription items ship within approximately 2–3 business days.

Prescription Eyewear

Prescription eyewear orders are custom-made and generally require:

Approximately 7–10 business days for lab processing after the frame is received by the lab
Additional shipping transit time after completion

Typical total processing time is approximately 10–14 business days before shipment, though timelines may vary.

Custom or Special Orders

Custom orders, special orders, and certain specialty products may require additional processing time depending on manufacturer availability, lens complexity, or lab workload.

5. Prescription Order Policies

Prescription eyewear is customized specifically for each customer.

Prescription Accuracy

Customers are responsible for providing:

Accurate prescription information
Accurate pupillary distance (PD)
Correct doctor or provider information when applicable

Incorrect or outdated prescription information may result in delays, additional charges, or remake fees.

Any remake or correction requests resulting from incorrect customer-submitted information will be reviewed on a case-by-case basis and may be subject to lab policies and additional charges.

Prescription Order Changes & Cancellations

Prescription orders may typically only be canceled or modified within 24 hours of the original order placement.

Once production or lab processing has started, cancellation may no longer be possible.

6. Returns & Exchanges

We understand that eyewear purchases are important and personal. While many products are customized and non-returnable, we strive to work with customers whenever reasonably possible.

Standard Return & Exchange Window

Eligible return, exchange, or remake requests should generally be initiated within 14 days of delivery.

All requests are reviewed on a case-by-case basis.

Eligible Return Items

The following items may generally qualify for return or exchange if received back in original, unworn condition:

Non-prescription frames
Non-prescription sunglasses
Accessories

Items must not show signs of:

Wear
Damage
Scratches
Alteration

Original packaging is preferred but not always required.

7. Non-Returnable & Final Sale Items

The following items are generally considered final sale and non-returnable:

Custom prescription lenses
Prescription eyewear
Personalized products
Clearance or sale items
Gift cards

Because prescription products are custom manufactured, they cannot typically be restocked or resold.

However, JSpecs Opticians may review concerns regarding prescription products on a case-by-case basis with customer satisfaction as a priority. In certain situations, store credit, partial credit, adjustments, or remakes may be offered at management discretion.

8. Damaged, Incorrect, or Defective Orders

Please inspect your order promptly upon delivery.

If you experience an issue, please contact us within 14 days of receiving your order.

If an Item Arrives Damaged

We will review shipping damage claims on a case-by-case basis and may request photos or supporting documentation.

If the Wrong Item Was Shipped

If we shipped the incorrect product, we will work to correct the issue and cover applicable return shipping costs.

Manufacturing Defects

Certain products may include manufacturer warranty coverage depending on the individual brand or product.

Warranty eligibility and coverage vary by manufacturer and product type.

Prescription or Lab Errors

If a prescription is incorrectly produced due to our error or a verified lab issue, we will review and correct the issue at our expense, including applicable return shipping costs when approved.

Possible resolutions may include:

Replacement
Remake
Store credit
Partial refund
Repair or adjustment

All resolutions remain subject to management review and approval.

9. Refund Policy

Approved refunds may be issued:

To the original payment method
As store credit
As part of an approved exchange

Refund method is determined on a case-by-case basis.

Refund Timing

Approved refunds are generally processed within 2–3 business days, though financial institutions and card issuers may require additional processing time.

Non-Refundable Charges

Shipping charges are generally non-refundable unless the issue resulted from our error.

10. Return Shipping Responsibility

Unless otherwise approved or caused by our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for returns or high-value items.

11. How to Start a Return or Report an Issue

To request a return, exchange, remake, or report an issue, please contact us by email:

jaron@jspecsinc.com

Please include:

Your name
Order number
Description of the issue
Photos, if applicable

Return Address

JSpecs Opticians
5609 NW 86th Terrace, Suite C28
Kansas City, MO 64154

12. Lost, Missing, or Stolen Packages

Packages Lost in Transit

If a package appears lost during shipment, please contact us promptly so we can assist in initiating a carrier investigation or claim when appropriate.

Packages Marked Delivered

Once a carrier marks a package as delivered, responsibility generally transfers to the recipient.

However, we understand delivery issues can occur and will reasonably assist customers in reviewing tracking information and filing carrier claims when possible.

Customers are encouraged to:

Verify the shipping address entered at checkout
Check with household members or neighbors
Contact the carrier directly
Review delivery confirmation details

Refunds or replacements for packages marked delivered are not guaranteed and are handled on a case-by-case basis.

13. Management Discretion

Because optical products and customer situations can vary significantly, JSpecs Opticians reserves the right to make exceptions, accommodations, adjustments, or policy determinations on a case-by-case basis at management discretion.

Our goal is to provide fair resolutions while maintaining reasonable business and laboratory standards.

14. Policy Updates

We may update or modify this Shipping, Returns & Exchanges Policy at any time without prior notice.

Updates become effective upon posting to our website.

15. Contact Information

If you have questions regarding shipping, returns, exchanges, or warranty-related concerns, please contact: